Policies

Product Warranty  Payment  |  Returns and Exchanges  Shipping  |  International Shipping

Product Warranty:

All items made by Just Fussy and purchased from this website are under limited warranty for 90 days from the date of purchase. This warranty covers flaws such as detached snaps, faulty elastic, and other construction related flaws. The warranty does not cover problems that may arise due to misuse or excessive wear and tear.

Just Fussy will cover shipping costs to return flawed items from and to the customer within the first 90 days as long as care instructions pertaining to the item have been followed, and the flaws have not been caused by misuse or excessive wear and tear. After 90 days, I will be happy to evaluate any problems that come up and repair them if possible. Depending on the type of repair, there may be a fee for labor. The customer is responsible for all shipping costs after 90 days.

Forms of Payment:

We accept Paypal as well as Mastercard or Visa credit cards. If you would like to pay with a check via snail mail, please contact us to discuss how to place an order this way.

Exchanges and Returns :

At Just Fussy your satisfaction is our priority. If there is an issue with workmanship we want to correct it - please let us know about it so that we can prevent the same mistake with future orders!

Within 14 days of purchase you may return unwashed, unused non-custom items to us for any reason. We can either credit your account or refund you the item price, less shipping. Between 14 and 30 days of purchase you can return your unwashed, unused item for store credit.  Please note that Just Fussy is not responsible for return shipping or outgoing shipping on returned or exchanged items.

Certain products, including custom orders or intimates  such as underwear, embroidered items, and diapers cannot be returned. If there is a problem with workmanship on a custom order we will exchange the item for another item with the same design in the same size and color.

If you would like to return an item please contact us first at justfussy@gmail.com so that we can be made aware of the incoming package.

Shipping Info:

We try our best to get your items shipped to you as quickly as possible, but please allow extra time for custom orders, including embroidered items. Many items on the site are made to order, and it may take up to two weeks to complete your custom order, especially if it's a large order. We will notify you if there are any unexpected delays, or if your order will take longer than one week to ship.

We do offer express shipping options for customers who desire expedited delivery.  If you need to have something rush delivered please tell us in the comment box when ordering, we will try to make it a priority.

Just Fussy is not responsible for items that are lost or damaged in the mail. For this reason we recommend purchasing insurance for the appropriate amount, or selecting UPS shipping method which is automatically insured.

International orders:

Addresses outside the US are subject to additional shipping charges. please contact me if you have any questions about rates to specific locations.
We suggest using USPS for international shipping as the customs rates are less expensive than UPS. Just Fussy is not responsible for any additional fees incurred.

© 2014 Just Fussy * site by Aeolidia * Illustrations by Majeak Ann